Shipping Policy
Domestic Shipping
International Shipping
The customer must return the item purchased to the store where purchased pursuant to the terms of the retailers return policies. SURP SUPPS will accept returns of merchandise purchased directly from GAT (online or phone) only when the following conditions are satisfied:
Apparel: To be considered for reimbursement, apparel must be unworn and unwashed with all original tags and labels attached to the item. Accessories: To be considered for reimbursement, accessories must be unworn and unwashed with all original tags and labels attached to the item in the original packaging. Dietary Supplements: To be considered for reimbursement, you may return any item purchased from SURP SUPPS for any reason within thirty (30) days of purchase. For online and catalog orders, the product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of payment and merchandise credit for opened items. Other items: All other items must be unopened and in the original packaging. All items must be received by SURP SUPPS within 30 days of purchase. In all cases, refunds will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the refund credit to appear on your statement. The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services.
Promotional Items Return Policy
All sales are FINAL on any promotional items or trial kits sold on surpsupps.com. Please make sure that you have read the Return Policy in detail before making any purchases on surpsupps.com.
How to Return an Item
Please put the merchandise to be returned in the box in which it was received. Include the original packing slip to ensure accurate processing for the item(s) being returned. Write “RETURN” on the top of the packing slip and specify what items are to be returned.
Address the box to:
Surp Supps
8 The Green, #13281,
- All orders of $60 or more receive free shipping within the Continental United States.
- All orders less than $60 will be charged a flat rate shipping fee of $4.99 within the Continental United States.
- All U.S. territories are subject to regular FedEx shipping fees.
- FedEx 2 day shipping and FedEx Standard Overnight shipping are available for all order in the United States.
- We offer only standard shipping for all PO Boxes in United States, No Expedited Shipping.
- Please note that we generally ship all orders received before 12:00 PM EST on the same day and all orders received after 12:00 PM EST are subjected to ship next day.
- We do not ship on Weekends
International Shipping
- International Shipping not available.
RETURN POLICY
The customer must return the item purchased to the store where purchased pursuant to the terms of the retailers return policies. SURP SUPPS will accept returns of merchandise purchased directly from GAT (online or phone) only when the following conditions are satisfied:
Apparel: To be considered for reimbursement, apparel must be unworn and unwashed with all original tags and labels attached to the item. Accessories: To be considered for reimbursement, accessories must be unworn and unwashed with all original tags and labels attached to the item in the original packaging. Dietary Supplements: To be considered for reimbursement, you may return any item purchased from SURP SUPPS for any reason within thirty (30) days of purchase. For online and catalog orders, the product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of payment and merchandise credit for opened items. Other items: All other items must be unopened and in the original packaging. All items must be received by SURP SUPPS within 30 days of purchase. In all cases, refunds will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the refund credit to appear on your statement. The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services.
Promotional Items Return Policy
All sales are FINAL on any promotional items or trial kits sold on surpsupps.com. Please make sure that you have read the Return Policy in detail before making any purchases on surpsupps.com.
How to Return an Item
Please put the merchandise to be returned in the box in which it was received. Include the original packing slip to ensure accurate processing for the item(s) being returned. Write “RETURN” on the top of the packing slip and specify what items are to be returned.
Address the box to:
Surp Supps
8 The Green, #13281,
Dover, DE 19901
Ship using the carrier of your choice.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS A 15% RE-STOCKING FEE, SHIPPING AND HANDLING, AND ANY APPLICABLE TARIFFS AND TAXES.
Ship using the carrier of your choice.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS A 15% RE-STOCKING FEE, SHIPPING AND HANDLING, AND ANY APPLICABLE TARIFFS AND TAXES.